I unfortunately used to work for Infinity Spas for a couple of years. I am being completely honest when I state these facts. It is a very crooked company that takes advantage of consumers, especially consumers that do not follow up on their purchases. I know for a fact that a lot of the spas that are being sold especially to COSTCO are being advertised as new, but are refurbished spas. There is a warehouse about 15 miles from the Infinity Spas factory in Johnson City, TN that stores nothing but refurbished spas. Most of which are sold on EBAY as new spas. On a few instances, I know that some customers were shipped a different cheaper model spa, than what they originally purchased. When the consumer would call into the customer service department asking why the spa looked differently than what is advertised we were directed to tell the consumer that the designs were changed a bit and it was indeed still the same spa. Some consumers with major issues were put off and told that their warranties did not cover the problems, when they indeed did. On the Incredible Hot Tubs website a 5.5KW heater is advertised to be installed on the spas, when only a 4.0KW heater is used. But the customer is being charged for a 5.5KW heater. The owners of the company try to use scare tactics to intimidate other local dealers because they state the facts about how Infinity Spas misleads and lies to consumers. If you do a little bit of searching online you will see how Infinity Spas bought out Key's Backyard in Texas. These poor people that worked for Key's were not given much of a notice at all before the owner shut down the Texas factory and brought everything up to Tennessee, where the Main factory is.in some cases the company is holding paychecks from employees that used to work in Texas facility for some reason. There are legal actions being taken on that issue. Its also a fact that almost all of Infinity Spas online Dealers as well as Absolute Tan which also sells their spas is ran by the owners family members. Its a huge monopoly!!! Speaking of monopoly, if you go to Infinity Spas website: www.infinityspas.com, you will notice a Link at the bottom of the page that says Poolandsparatings.com (An Independent Spa rating agency). This SO-CALLED independent spa rating agency is owned and controlled by Infinity Spas. It even states on the website that it is an independently owned agency! Its a bold faced lie!!! If you click it you will notice that Infinity Spas has an all 10 rating across the board!!! This is such a laugh and should be illegal. It does also have other spas rated as 10's, just to try and throw off the viewer so that they will think it is legit. There is no Independent agency that rates spas, well except for the one that INFINITY SPAS owns. This is a very bad and crooked company and it disgusts me to have been employed by them and to also know that they are taking thousands of people for sometimes over $10,000 for some spas. The product is not worth the headache of having to put up with such crooked individuals. There is a lot more dirt on this company that I would love to post but I am not because I do not have the physical proof in my hands to back it up, even though I know its very very true. Take the advice of a former employee of Infinity Spas, think before you buy.
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