For anyone who is considering the RUSH Fitness Complex as their method of getting into shape, please think about another method or complex!
In January my husband and myself decided to join the Rush to get back into shape. We sat down and spoke with the manager went over the details, as I explained to the manager that I had previously underwent several back surgeries, he (the manager) explained that exercising and getting fit would definitely benefit me, he HIGHLY recommended a personal trainer PRIOR to my using the equipment to learn the proper method to avoid reinjury to my back. We went over several options and agreed to a 12 session trainer, costing approximately $500.00 on top of membership fees. (check was cashed in February)
No appoinments were set at that time due to "lack" of trainers available, however, a trainer would be getting in touch with me. After a week and no calls, I started calling the complex. After several unsuccessful attempts, I requested that my membership be transferred to another facility in my city that maybe could get me in for sessions, or cancel my contract and refund my money.
After a week, I finally got a trainer. I went to that session, and upon evaluation from that trainer, I was advised to do a couple more sessions PRIOR to independant work out. Well... GUESS WHAT!!! That was the 1 and ONLY session I have been able to get. When I tried to set up another appointment, I was told "all trainers are busy now, someone will call me back." Then after no one did, I continued to call, even visited the complex and several different occasions, getting the same response as well as, "we are currently moving into our new facility and things are kinda crazy, be patient and someone will call."
AGAIN, after numerous phone calls to local facility, customer service and even corporate office, no one has helped!
My monthly dues were on automatic draft, UNTIL April, I stopped them due to the fact that the services I was paying for as well as the services that I had paid $500.00 in full for were not being rendered!
It's been 9 months now, still haven't gotten a second session. However, the 1 thing I have received is a bill from a collection agency for $1300,00. (keep in mind, ONLY $189 for myself and $129 are my actual dues, the rest are "late fees and collection costs") (I believe I am owed the the $500 pd upfront and the all fees paid. Seeing that I was advised to do my personal training sessions PRIOR to doing independant workouts!) ARE YOU FREAKIN SERIOUS!!!
Since receiving the bill, I have made numerous calls to the local facilities, recovery department, cutomer service as well as the CEO of the RUSH, Larry Gurney... Guess what... AGAIN, no replies, no help!!!
Deception, lies as well as theft!!!
Please consider what you have read before signing a bs contract with the rush fitness complex!!!
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