I purchased training at the Rush Fitness center. Had a terrible trainer, stood me up, no show were every week. I complained to the Manager there, he said he would talk to him. Nothing ever got better, so I told him I didn't want to be trained by him again. It just so happened I was out of Training Sessions as well. So, the Manager (Josh) promised me if I signed up for more training sessions that he would assign me another trainer and at the same time spot (6:00am) that I required. I complied cause I didn't want to loose that slot. Time passed, never got a call back, two weeks passed, finally went to him in person, and he said he couldn't find me a trainer for that time period. I said, that's unfortunate but I would like a refund of the recent purchase of sessions. He said there were no refunds but he could put me with another trainer at the time slot if their choosing. I spoke with Cindy in recovery, and to more people than I cared to speak to, to no avail.
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