I responded to an online ad from FRS which is endorsed by Lance Armstrong. I tried a free sample pkg. Of his prdts before and this ad was for Acai Berry, an extreme antioxidant. On the same page was an ad from Fulfillment for trial sizes of Colon Cure and Green Tea Extract for $3.99 shipping.
I cancelled the FRS order within the 14 day period and had no problems. Unfortunately, with the Fulfillment product I did not read terms and agreement and it wasn't until 7-28-08 that I noticed a $91 overdraft in my checking account. Additionally, of course I was charged $32 to cover overdraft fee. I tried to cancel order and was informed the company had already mailed me a 30 day supply and charged my account $91 which covered product S&H. I immediately canceled my account and returned the product by writing "refused" and taking it to post office for return to Florida.
Little did I realize that Fulfillment was a front or middle-man for the company which handles refunds, etcetera is located in state of Utah.
I've made countless calls to the company in Utah seeking my refund. I always was polite as I didn't want to get company too upset and not return my refund.
Company claims they received my returned products on 8-21-08 but didn't do anything until they heard from me again on 8-25 when I requested a refund.
They promised a refund and said it would take 7-10 business days to take care of. On 9-08-08, my credit card was supposedly credited but by 9-12, nothing had happened.
On 9-16-08, I was informed my account was credited on 9-8-08. I then called my bank and asked them to look through my credits. Nothing was there. I called company again on 9-16 at 5:30 PM and spoke to a clerk who basically told me same thing as previous clerk said. When I informed her of what my bank stated she then spoke to her supervisor who stated my 9-8-08 credit 'kicked out' of the system but he would put it through again as of close of business day and I should allow up to 3 business days for credit to appear.
That's when I decided to contact the better business bureau of SW FLorida and report the company who advertised on the internet. I am also filing a report with the IL Attorney General's office.
I have since found that I can purchase any of these online products at my local vitamin stores at substantially lower prices and no hassles like this company has caused.
I also learned that many consumers won't complain or file a report when they realize how much work is involved in filing complaints. But being a senior and concerned citizen on a very limited budget, I will fight this as long as it takes.
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