Upon visiting the practice on 7/3, I was confronted by the office Manager. She felt it appropiate to disclose confidential insurance information in the waiting area about my son and what kind of coverage we receive. She went on to tell me how I should be happy that some work that was done on my son was not covered by my insurance however they did it anyway. Once Dr. Molly Gunsaulis became aware of the situation out front she came out to address the sitation, and although handling it in a calm and professional manner, did not correct the office manager as she continued to over speak and interrupt the Doctor.
Overall I felt due to the type of insurance I had that this office was attempting to do unneeded procedures to collect from the insurance company, as on one other occasions I requested not to use a numbing medication I did not feel was needed. They insisted.in addition to this I feel they purposly scheduled several appointments in an effort to charge for office visits to the insurance company rather than to just be effiencent and complete the procedures in two visits.
I will be filing a complaint with the Dental Commissioner and pending the outcome will post their findings. The office was clean and invites a invironment for children, however the professionalism of the Office manager set the tone for our last visit there. I feel customer service goes a long way and in my opinion there is a lack of professionalism within this practice.
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