I lost my mind back in January 2007 and decided to switch from cable to Direct TV. Short story, not sweet: once installed (a 5 hour ordeal, and not right at the end), DirecTV started debiting my bank account $127.58 a night for 4 nights. Each morning I called, and they said they were not doing it, but their name and phone number were on the account. I had to go to the bank, block and cancel my debit card, and contact all my honest creditors who were debiting. I filed a fraudulent usage report with the bank.
They finally refunded all but $127.58. Then I got a bill for $286 for "early termination." I was told by "GODISH.com," the company I called to order satellite service, that DirecTV would not charge early termination and that it would be a 30 day trial to see how much we would like it.
I cancelled the service after all the money problems, only about 3 weeks after we got it. Then I was told by DirectTV there would be a $175 early termination fee. I told them no.
Now it is up to $286 and I have a collection bureau calling. My money has still not been refunded, and I will not pay for something I was told I would not be charged for. I want my money back. As far as I am concerned, they owe me much more than that for all the grief, phone calls, e-mails, cancelling my bank card and changing everything, and they never return calls.
I faxed them (3 times), as requested, my bank records showing where it was deducted. Still nothing! They need to be stopped, and you can never talk with anyone but some lower level phone rep. Believe it or not, they do not have a customer service number to talk directly to billing. They must be stopped. I am not alone.
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