I went to this office to have my Rx filled, I was greated by the store manager who told me that they had a special for 2pairs of glasses with lenses for $99.00. I was told that if I could have my Rx to them by Noon, I could have my glasses the same day. I went back the next day because I needed to check the competitors prices and found this to be a good deal. When I returned is when the lies stated to flow!
The $99.00 price was for anyone without insurance, and only covered frames that were $69.95 or less, also only plastic lenses were included. So when I told them I had insurance the prices started to rise needless to say two pairs of glasses (because I had insurance) would cost me $499.86. I was already in their database as an insurance pay (they told me that they had to contact the insurance company to see how much my benifits would pay) so I no longer qualified for the 2 for $99 sale. I ordered glasses (2 pairs) and was told that would not be ready for 3 days, after being told by the store manager they would be ready in 4-6 hrs.
I got my glasses two days later and they were totaly screwed up. I could see thru them if I kept my eyes looking stright and didnt look to the left or right. They (Eyemasters) blaimed my eyes and the eye doctor. Rather a stupid statement since the Optomitrist had a Phd and was an MD for many years. I was now told that the glasses had to be sent to another facility to be produced and would not be ready for up to 14 days.
After waiting 14 days I was told another couple of days would be needed, since I need the galsses to see anything and being feed-up with their lame excuses I asked for a refund. I was told that I could only get a company check and It would take 2 to 3 weeks and only after I spoke to some Corporate Manager who was on vacation. The manager of the Store was such a wuss he would'nt even speak to me and walked away and into the lab (No Admittence).
Take a tip from me (I have been a Customer Service Manager for over 20 Years) If you value your Eyesight and pocketbook, "DON'T BUY FROM EYEMASTER!!! I still do not have a refund of my purchase.
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