I called the 800-number to order ONE benderball. What I thought would be a quick $9.99 call ended up being a call that lasted 47 minutes of pure upselling on their own products plus every other product under the sun. The ONLY reason I stayed on the whole time was for fear I might be charged for a lot more on credit card. I was completely frustrated and decided right then that I would be immediately returning their product no matter how much I wanted it just due to how they conducted business. Well, a few days later, I have a charge for $41.80 on my credit card. I call benderball back and was on hold for about an hour (as they say, "due to the overwhelming response on our product, there are sufficient hold times. Please call again later or wait for the next representative.") yeah, right! Ok, so after an hour, a live person comes on and informs me I've bought 2 Benderballs and 2 DVD's. I am IRATE to say the least. I proceed to tell her how aggravated I am w / their automated system when I first purchased, etc etc. She kinda laughs and just tells me to return them and gives me an RMA#. That would sound normal HOWEVER on their site, it says, "Customers wishing to return the product can just send it back at their own expense without calling customer service." Just real shady, if you ask me! What company doesn't want an RMA#??! Well, I hope someone reads this and it prevents someone from the hassle. What horrible business practices! I'm sure many just accept the fate they are dealt with BenderBall as they make it impossible to get anyone live on a phone and I am sure many just give up! Please AVOID the benderball. What was I thinking anyways? It's just a stupid kid's ball I could get at Wal-Mart for $1.99 anyways!
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