Complaint / review text:
It is getting so hard for me to get out of a 1-yr contract from Body of change due to poor quality of service, that I started reviewing articles/complaints regarding the Body of Change and sure enough, found tons of articls on 'usacomplaints.com' confirming my belief.
My complaint is similar to Report #288486 where I was promised customized exercise programs, nutrition assessments, and monthly body assessments by the Manager at Plano East facility of "Body Of Change" - part of LA Fitness to meet my personal goals in September 2007. I was also promised that to meet my personal goals, I would be assigned one trainer (as per their general norm) who would stay with me through out my 1-year contract. These statements were misleading and false as none of what was expressed took place.
Since the month of November, I have been assigned 4 different trainers who never tried to understand my 'personal' goals; who never enquired about my nutritional habits; my monthly body assessment so far has happened just once that too, only for 'my record' and not for any of their analysis! The training sessions seemed more generic and had nothing in specific focussed to my 'personal' goals in mind i. E., no program developed to meet my needs! The first trainer stated that I needed to do 30 min cardio after 30 minute of Weight training ; whereas the other one would come and say just the reverse. There have been a time when the trainer didnt show up and I have been 'charged' for that session. On another account, they were not even courteous enough to let me know that my trainer has quit the company (even the trainer didnt care to let me know!) and that I would be assigned to a new trainer. After 15 days of not being able to book my training session with the trainer, I showed up at the Fitness center to figure it out by myself. Due to my frustration, I was promised another trainer who would stay with me for a long time and the 4th training session, he didnt show up either!
After much frustration, when I requested them to cancel my service due to poor service; they are asking me to pay 50% of contract amount to break the contract.
How ridiculous can it be???
I would really appreciate if someone could help me and help everybody else, who might be in my shoes!