February I made an appointment for a perm at Beyond Beauty. Went and got the perm. Heather King, the Stylist (if you can call her that) did the perm on my hair. Two weeks later the perm was coming out, going straight on the ends.
I made an appointment to have the perm taken out at another salon because I was dissatisfied with the way it looked. It was more maintenece to curl my ends with a curling iron to make it all look the same than to just have it straight again.
Showed up for my appointment and the new stylist informs me there is no way she is putting more chemicals on my hair she was afraid. She did a strand test and my hair was breaking in half when she ran across it and pulled it with her fingers.
The new salon suggested I ask Beyond Beauty for a refund and conditioning treatments to repair some of the damage. The new stylist conditioned my hair and trimmed the fried ends.
I called Beyond Beauty Salon and asked to speak with Heather (the manager by the way). I explained to her the extent of damage to my hair and she said there was no way she was giving my money back, that my hair was fine, she had done the perm herself and knew she did a good job.
I asked for the corporate office phone number at that point since they are a chain and she said she was not giving me the number and hung up. I called the Mall office, explained what had just happened and they gave me the number.
I called the corporate office and left a message for the V. President of the company. She returned my phone call a few days later and said she would refund my money. About a week after that the Beyond Beauty Salon in the mall was closed.
A couple of weeks later I went back to the new Salon for a conditioning & trim. This time I had a bald spot. I called the company back and told them my hair was falling out. I cried and cried, I was traumitized, how much more of my hair would fall out?
The corporate President returned my call and gave me the number to their insurance. The adjuster called me and asked me to turn in any recipts for hair cuts, conditioning treatments, etc.
I went to a dermatologist and he said the bald spot was in no way related to the perm, that I had a condition called allopecia. He could not give me any reason why I would have it or how it started but that it was not the perm. He prescribed me some cortisone cream and shampoo for the dryness on my scalp.
I decided I should get a second opinion and the second doctor gave me the same story. This dermatologist gave me cortisone shots which by the way were painful, and more shampoo, and pills. My hair kept falling out and I got new bald spots so I went back again. He gave me more shots and put me on a steroid called prednisone (and for anyone who has ever been on it you know it is not a drug you want to be on) The side effects are herrendous.
The insurance denied my claim, and my hair is still falling out. It is growing back in some spots and falling out in others. I have dermatology bills that I really can not afford considering I have no medical insurance. I am convinced the hair loss is connected with the perm. I have never had a hair loss problem. I have very thick hair, no where near thin or thinning up until after the perm.
If they don't know the cause of these bald spots, how can they say it was not the chemicals put on my head? Why does my scalp itch and flake ever since? I am outraged that the dermatology bills were not paid, not to mention the expensive medications I purchase every time I go to the doctor. I feel like I am being ripped-off majorly.
I would really like to know why the Beyond Beauty in the Imperial Mall closed so suddenly. I live in a small town and have been harrassed by the girl who ruined my hair. I was never told she was fired because of what she did to me but she is very angry with me for some reason. She has flicked her cigarette ashes on me from a balcony in a public place since the salon was closed down. Made numerous comments about causing me harm.
I just want my hair to stop falling out, and know why it is if it was not the perm.
Shawna
Hastings, Nebraska
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