They had me fill a prescription for glasses, without telling me about the costs, and that there was a no refund policy. Then at the second visit, before my daughter had gotten the new glasses, said that the glasses that were on order and could not be refunded were not going to work for her and referred me to a specialist, where I would be able to go back to Dr. Bold's office and get another prescription at my cost. The second evaluation should have been given at the first, since there were no changes and the glasses should have been refunded, since they will not do my daughter any good, being the wrong prescription.
They basically filled a prescription for my daughter at an outrageous price, knowing that they were not sure they would be a good pair of glasses for her, and then refuse to refund, knowing that they are not good for her.
I have already informed all my friends and family who might go to them, as well as my daughter's school who has placed them on a list to never do business with.
They are just looking for people without vision insurance to make up for what they have lost through insurance short pays.
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