I bought some tea from wulongsource.com (which is not a valid site anymore) 4/13/07 and received my shipment 4/20/07. The payment was credited to edirectsoftware on my statement. The tea was oolong tea with chinese writing all over it. I tried to brew the tea several different ways. After I tried a couple of bags from different boxes I emailed them and requested a refund and an address. I received a response back from a Michael a couple days later asking what my issue was, I had already explained it the first time, but I said it again and again I requested a refund address.
I also sent an email from my work requesting the address for a refund, I received another email stating the same thing, "explain the issue I was having". I requested the address again, I finally got an address and an RMA# and explaining that refunds are processed every 2 weeks. I sent the tea back costing me an additional $12.00 and it was received by a person named Larsen on the 4th of May. The two weeks came and went still no credit and now no automated responses from my emails stating someone would get back to me with-in 24 hours. My credit card company said I had to wait to file a dispute for 30 days after they received the merchandise, so I go back to the website today and low and behold it is no longer there! They are now at wu-yisource.com, same advertising, same SALE, same everything but the name!
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