On the 14/02 my wife and I visited your clinic to obtain Botox prior to departing on a cruise on the 17th allowing three days, as my wife has had Botox regularly over many years and has never had any marks from this treatment.
You then recommended that Thermage and Restylene with Botox would achieve the best results and I specifically asked you "would the procedures leave any marks as we were going on a cruise in three days".
You replied that there would only be needle stick marks that would be covered easily by make up.
We also asked if you would be doing the procedures and you stated you would.
Both myself and my wife had to ensure that your receptionist understood this and she again confirmed you would be performing the procedures. Then when my wife was to start the thermage a nurse went to start the procedure and my wife again stated that the Dr was to perform the procedure and she went away for ten to fifteen minutes and then came back stating you were delayed and she would start when in fact she completed the procedure bar for ten minutes of your time.
I paid for two hours of Thermage and my wife only was given an hour and a half, of which you only performed ten minutes.in Doing the Thermage you have pushed so hard on my wife's cheek that you have left the cheek split and bruised and permanently marked. The Thermage has not given any result and you stated it would give an instant lift.
With your Botox injections you have left large bruises at each injection site and now after ten days these have spread and are impossible to cover by any method. I have never seen so many needle marks both on the side of the face or under the eyes in any previous treatments. And to add insult to injury the botox has not worked at all when on all prior occasions it has worked within 5 days and has never left any marks. My wife states that she thought the procedure was unprofessional as the injections were given from one side with you reaching across to inject the other side.
The same applies to the Restylene again bruises that are uncoverable.
You have totally ruined our cruise as my wife has been unable to leave the cabin due to the marks and the condition of her face.
I have taken photos from day One and the results of your work are patently obvious, it is an unmitigated disaster.
I would draw to your attention to the fact that my wife has always had a flawless complexion all her life and I have annexed a photo taken in January to prove this point and her own Dr will attest to this, this experience has left her devastated and depressed. As my wife is not well this has compounded her problems.
I have spent over $20,000.00 on this holiday and it is now totally wasted as we have not been able to venture out due to the condition of my wife's face.
I paid you the sum of $7790.00 on my Platinum Card and I have advised them to reverse the payment as I am disputing the charge due to the results as are evidenced in the attached photos.
I have phoned a major Cosmetic Center in Los Angeles to ascertain the price of Thermage and have been amazed to find I am quoted $2500.00 for the neck and face not $6500 as you quoted.
I have been unable to contact you throughout the cruise and have not been able to use my laptop to email you and I will be ringing you on Monday prior to flying out to Australia to further discuss the matter.
Kevin John Stewart
Kevin
Carrara QLD
Australia
0 comments