Skinovative Laser Center boasts on their website and in their brochures about a new skin tightening procedure called "Thermage" claiming to grow new collagen which tightens the skin and reduce wrinkles. They say that results peek in about 6 months. There has been absolutely no results, and it has been 7 months. This treatment is a complete rip-off.
I have been getting botox injections for 2 years prior to my experience with Skinovative Laser Centers. A few weeks after my Thermage treatment, I went in for botox for my lines between the eyes (that I have had done several times before at another laser service) and Dr. J.D. McCoy gave me injections where I had never had them before. Before he injected me I asked why he was putting the injections right above my eyebrow and he said, "This is a great spot for lifting your brows."
The next day I woke up and my eyelid was drooping, and as the day went on it got worse and worse. I called him and asked him about what was going on and he wanted me to come in. When I did (Mind you I live in Cave Creek and they are in Chandler) he told me that he had never had anyone's eye droop and wrote me a prescription for eye drops to help open up my eye (So I could see). At that time he told me my next Botox treatment would be free and guaranteed it would not happen again, and that he was sorry.
When I went to fill the prescription the eye drops were $160! This condition lasted about 5 weeks! After doing research on the internet I discovered that giving injections where Dr. McCoy had given them to me was in the "NO ZONE". I felt wronged right then, and the only reason I didn't file a complaint then was his offer to rectify the situation and offer my next treatment for free.
Six months went by and I called for my free treatment and Dr. McCoy no longer works there. I told the current manager, Lynn, about what had happened. She told me she he didn't work there anymore. I told her to contact him and remind him of who I was to jog his memory. She told me after pulling my file that there was nothing indicating anything like that in the file. I told her I could proove it by showing her the receipt for the eyedrops and the drops themselves perscribed by Dr. McCoy.
After a couple of weeks of her trying to contact him, she finally called back and informed me that he said he never offered ma a free treatment, because that was against the rules of Skinovative Laser Center.
Basically I think Skinovative Laser Center should be held accountable for the promises of their employees, their actions and the services and results they are advertising.
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