In January I ordered a free sample of Unimed's facial products and paid $6.95 for shipping and handling. This was billed to my credit card on January 31. I received the product mid-February. One of the products I thought was horrible and the other 2 I knew could not be used up in the 30 day trial period. Within 3 weeks of receiving the product I called the company and told the representative that (1) I thought their eye cream was akin to using nail polish on my face and (2) the facial and neck moisturizers had enough in the sample pack to last me many months so I would not be needing any more product at this time. I made it clear that I would contact them if I wished to place another order.
Unbeknownst to me, on March 1 I was charged $84.90 for another shipment which did not arrive until March 19. This was sent by Priority Mail (which has a 2 to 3-day delivery), yet it took 17 days to reach me? Please note that the bar-coded mailing label was not issued by the USPS but by endicia.com, which is a private concern in the realm of Pitney Bowes. While the bar-coded label might have been printed on March 2, the package certainly wasn't mailed at that time. There is no USPS postmark to show the date of actual shipment.
I immediately called the 800 number on the packing slip which was enclosed in the box (there was no packing slip on the outside of the box, thus necessitating my opening it). I asked why I was shipped another package when I previously informed the company I did not wish to be on any automatic shipping program. The representative said that he would have someone call me back within 48 hours. This, of course, never happened.
After I waited said 48 hours I called the company again. This time a representative said that I didn't cancel until March 19. I challenged this statement and they asked for my cancellation number. Curiously, I have never been given any cancellation number even after my third call. I then told the representative that I was going to return their product and they said that they would not refund the shipping charges that were included in the charge to my credit card. I told them that this was not acceptable and proceeded to send an email in which I requested a senior official of the organization to respond.
I received a canned response which was not from any senior official of the organization and this response basically tells me - too bad, you are stuck with the product and charges. No one will give me any type of RMA number or cancellation number. I believe that this organization operates on a scam basis by reeling people in with their free samples and then refuses to cancel any future shipments, ships a product at least 2 weeks after billing a consumer's credit card, and refuses to give cancellation or RMA numbers.
Marianne
Bellville, Texas
U.S.A.
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