I became a member of Ultimate Fitness Gym back in Jan. I went into the club and received info on the membership packages and once I decided which package to buy into, instead of paying a month to month charge. I decide to pay the full price up front in 2 payments. Nothing to worry about, nothing hanging over my head.
I had bought this plan for myself and 2 employees and after about 2 months it became apparent that since I run my own business and sometimes put in 14-15 hr days, I could not get to the gym to work out, my employees were more the outdoor types as well, so I asked that my membership be put on HOLD, they agreed and susupended my service. My staff has changed and the new staff wasn't interested. I tried to go back, but again w/the time I put into my business I just cannot get away long enough and the drive is too far away.
I had asked for a partial refund, since in the years time, though I tried to make it work, I only used about 2 months time at this club. I had only asked for a 50% refund and they flat out refused. They never put my membership on hold like that said they were going to, they kept it active. It had since expired. They tried to tell me they gave me a 6 month extension, but what part of having a membership on HOLD did they fail to recognize? All of it as it turned out.
Though the facility is nice and quaint, I'll give it that much, the policies they run the club with leave alot to be desired! I would not reccommend any more than a month to month if any others do use this place. If you pay in advance and life changes for any reason. You won't get your money back! The bookeeper I spoke to was extremely rude and told me I had a terrible attitude as well, making me feel like the scum of the earth w/her poor attitude. Though the owner did call me back later on, we still could not come to any terms and she still decided to keep my money stating other clubs do it also. When I reitterated back, if she hired my company to do a job and we showed up late for the service, she'd want some sort of reparation, she said the analogy isn't the same. I don't know what part of customer service she doesn't understand, but the customer is always right. It costs more to silence an upset customer, then to have them go away in the first place. I personally would not recommend doing business w/this club after thinking about it unless you pay as you go and keep it short term! They have alot to learn about customer support and satisfaction.
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