On or about September 2nd of I walked into the club to cancel my membership. For some reason, on this day and this day only, they had trouble finding my account, even while scanning my bar code. The girl appeared to be new. When I walk in to use the gym, no problems. So, after about 20 minutes, she takes my badge and said that it's all taken care of, we're sorry to see you go and have a good day. So I assume it is done and over with. I see no charges for September, October or November. Then, all of a sudden, I see a triple charge for December. So I go to the club, but he can't help me. He had me re-do my cancellation and this time, I received a print out of my request that I signed. He further tells me that I will be charged in January per my agreement, but to just call the 800 corporate number and they will be happy to take care of me. So I call her and she tells me that there's nothing they will do because I never had anything signed, per my agreement. Well, there's nothing I can see on my agreement that states I had to have anything signed anyway. So, how was I supposed to know? When the girl just takes my badge and says it's taken care of, what am I to think? So, I am dusputing the charge with my bank, but I don't know that it will work with that unhelpful and unfriendly person that they call customer service at 1-800-881-8755.
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