I wanted to try their vitamins, so I went to their website, www.12inone.com (also www.12inonenow.com).
They...
... Display BBB Online Reliability seal
... Display a black/red Verisign seal
... Don't go secure
... Don't give the "subscription option" before entering credit card info.
Based on the above, I wanted to research their company (12 In One) and Cellular Research LLC listed at the bottom of their website. I also came here to usacomplaints.com. I found three complaints about Dual Action Cleanse, another of Cellular Research products. But I found nothing about 12 In One in particular.
*CALL NUMBER ONE*
HELP LINE: 1-800-941-8032
I expressed my concern that I'm a student and cannot afford getting "accidentally overcharged". The guy was sympathetic and understood. But he said the only times he gets unsatisfied customers is when they are "uninformed" and forget they signed up for the subscription.
But you know what? How am I supposed to believe that when their website wants my credit card information before I get to see what all my options are?!
I went to BBB and found no membership under 12 In One or Cellular Research. I called their 800 number to find out how they justify using the dead-linked seals. The guy said check BBB for Ultimate Nutriceuticals. I did, and U.N. Is there.
But BBB literally says UN and their website 12inone.com are NOT members of BBB. The company (U.N.) has the grade "BB", down from AAA, AA, A and BBB. The bureau also says U.N. Has no complaints on file. So HOW on earth can they have a decreased rating of BB with NO complaints?
*CALL NUMBER TWO*
HELP LINE: 1-800-941-8032
I called their customer service number: 1-800-941-8032 and they said they'd call back by 20 minutes. Of course, no call came.
*CALL NUMBER THREE*
ORDER: 1-800-941-8012
After never getting the call back, I decided to this time ask specifically, "Are you, 12 In One, a member of the BBB?" The girl said, "Yes."
I asked how can this be as the BBB lists it as NOT A MEMBER. She says they were "asked" to be members and they are "working with the BBB" to being members. I said I cannot be a senior in high school and go around saying I am a graduate. "This is not justifiable. None of it can be verified and there is NO information about that."
She says BBB lists them as "Irwin Naturals" for the Online Reliability Program and can verify physically they exist because she's looking at the building and personally met Mr. Klee Irwin (the owner). I said I do not doubt this, but she sounds young and probably didn't quite understand how she's lying for them.
While on hold with the young lady, I looked up "Irwin Naturals" at BBB's Online Reliability Program list of websites—it literally is just a list of websites, nothing else. They are indeed listed. But I went to the website (www.irwinnaturals.com) and NO WHERE listed are:
*12 In One vitamins,
*Dual Action Cleanse,
*Cellular Research,
*Ultimate Nutricuticals,
When she got back online I told her. She still insisted they all fall under the same corp, so they are allowed to use the BBB seal.
Uh... No. They aren't.
Then I inquired about their dead Verisign seal. She didn't quite answer that. I told her their website does NOT GO SECURE when it gets to the credit card page. And according to Verisign.com, a legit company is required to display their member info and offer proper service. Her naive excuse is they are still building their website. What? I knew of this website and visited it MONTHS ago when I saw Klee Irwin's informercial. This is not true.
Not to mention, the SECURITY should be TOP PRIORITY before making a site even more slick than it already is. (It really is a good looking website.) So why is security so bad... NON EXISTENT?
This company (owner Klee Irwin) sounds shady and it seems he's spreading his company all over so many different limited liability companies. So many names, so many products, addresses, and phone numbers... And only ONE BBB and Verisign seal NOT appropriately licensed for use.
This is all so very TOO BAD, becuase I REALLY REALLY wanted to try their vitamins. But they way they run things now? OH NO WAY!
Here are extra numbers, names and addresses for those who need them:
All the below belongs to Mr. Klee Irwin.
IRWIN NATURALS
5310 Beethoven Street
Los Angeles, CA 90066
SALES
866-544-7946
310-306-3636
Fax: 310-306-9280
mailto: [email protected]? Subject=INinfo
CONSUMER
800-297-3273
mailto: [email protected]? Subject=Responses
INTERNATIONAL
310-306-3636 Ext. 3815
Fax: 310-306-0440
e-mail International Dept.
HUMAN RESOURCES
310-306-3636 Ext. 3804
e-mail Human Resource Dept.
12-In-One
aka ULTIMATE NUTRICEUTICALS, LLC
aka Cellular Research, LLC
P.O. Box 91221
LOS ANGELES, CA 90009
[email protected]
P.O. Box 91221
los angeles, ca 90009
5310 Beethoven St.
Los Angeles, CA 90066
269 South Beverly Drive #1777
Beverly Hills, CA 90212
P.O. Box 10451
Van Nuys, CA 91410
Other Phone Numbers:
(800) 941-8032
(800) 941-0169
(800) 941-3012
http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository. Aspx? CompanyID=100036959
DUAL ACTION CLEANSE
aka Cellular Research, LLC
PO BOX 92018
Los Angeles, CA 90009
Order: 1-800-597-3436
help: 1-800-941-0163
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