I had taken my son into Rancho Springs Medical Center located in Murrieta, CA. He was bleeding from the back of his head and it wasn't a little bit of blood it was a lot, he had cut his head open. We had waited about 30 minutes before even seeing the triage nurse, she took his vitals and so on and sent us back on out to the waiting room, which by the way is about the size of a king bed.
We waited for about 2 hours; I had started to get worried because the longer we waited the drowsier my son had looked. So I went up to the desk and asked them about how much more would we be waiting and they said anywhere from 5-7 hours, there were people there who had already been in there for 6 hours. So I had let the nurses know that I would be leaving and that I wanted any paperwork of ours released to us, they said we could go but they would not release the paperwork.
So we headed to another hospital in Tustin, which is about one hour away from the hospital we were at in Murrieta. We had seen a doctor no longer than 30 minutes after we were there, our emergency co-pay is $75.00 and we intend to pay that to the hospital were my son was treated. The hospital were he was not treated at is trying to charge us the same amount of $75.00 which my insurance has deducted down to $56.00. I had then called my insurance company to see what we were being charged for and they said it was for an emergency room visit. I don't think we should have to pay this bill because it is ridiculous for them to charge us, we should be charging them for letting a 2-year-old little boy bleed from his head without seeing a doctor for over 2 hours.
I know I will never go to that hospital again and I will let everyone know how ridiculous their billing company is. Their medical billers don't even sound like they know what they are doing. It took 4 phone calls for them to even pull up if it was charged emergency co-pay or not, I asked to speak the supervisor Debbie Zepetta and I had even left her a message, after waiting by the phone for two hours I called back and she still was not there, they had put me on the phone with someone who also sounded like she did not know what she was doing. I hope that no one ever goes to that hospital and has to deal with what I am dealing with. I know $56 dollars does not sound like a lot but it is the whole principle of it all.
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