On April 3 I checked my bank account balance and found it was off by almost $100.00. When I got online to see what happened I found that BurnFat2 had charged my card $97.41 without approval. I called immediately and spoke with Austin, a real jerk, and asked him what the company was & why I had been charged. He told me it was a dietary supplement that I had ordered online. Not only had I NOT ordered anything, or received anything, I had never even heard of the company!
After about 30 minutes of arguing and being laughed at for sounding like I'm 18 (I don't know what that has to do with anything) I told him look either credit my card today or I'll have my attorney contact you in the morning! He immediately proceeded to give me account cancellation conf. #10266633 and a credit confirmation #4478637 and said it would be back into my account w/in 4-5 business days. This was AFTER he tried to get me to give him ALL my banking account information, that was NOT going to happen! Two days later I called to make sure Austin did was he said & Diana (employee #0504576) told me he had & it would be back in my account with 2 weeks.
On april 19 I still had not received the credit so I called AGAIN and spoke with Sam. He had nothing to say and was a lot like Austin. If fact I'm pretty sure he was Austin. I decided maybe I just got a terrible customer srvc rep & would give them the benefit of the doubt & 2 more weeks.
On May 2 I started getting the 'our systems are down' scam. From May 2-June 29 I have called 17 times and spoke with 17 different reps! And every time they tell me their systems are down, they cannot access my account, but that they will forward the report to corporate. Yeah right, I'm not stupid. Meanwhile, I have already sent multiple letters to 'corporate'—which they conviently do not have a phone number or anything for—And of course I have heard nothing back.
This is obviously a fraud and there needs to be a class action suit. There is no reason I should have been charged and no reason I should have to call a co. 20 times & still not have the issue resolved. For all the people this has happened to KEEP CALLING THEM, even if they don't do anything while your talking to them, it at least hassles them a little bit. It's the absolute least they deserve.
There should be a pain & suffering allowance to anyone who has had to put up with this constant hassle. I didn't even mention how many times a rep hung up on me & said it was due to 'phone problems'!
Please, something must be done!
If there is anything anyone can do PLEASE let me know ASAP! I am willing to go to the media, take part in a law suit, anything. This is absurd & just plain wrong! Thankfully there is this website or I never would have known this was happening to others!
Thank you for taking time to read this.
Eliza
Mechanicsburg, Pennsylvania
U.S.A.
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