I have the same problem that most people listed on here have - ordered the sample and then got stuck with $100 charge on my credit card bill. After calling the company several times and basically being called a liar I was told to write to this address:
Owners of Company of UltraLife
PO Box 95668
South Jordan, Utah 84095
I don't hold much hope of hearing from them. All I want is the $99.41 refunded to my credit card for a product I didn't order and din't receive. The "woman" Said that she shows it was sent and she has no way to prove I didn't recieve it. I told her I didn't and she basically called me a liar.
I see that several of you have contact attorneys.instead of each of us contacting our own attorney why don't we do a class action law suit? I would be willing to participate. All anyone has to do is post it to here and I imagine you will get tons of responses.
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They already have complaints against them with the Better Business Bureau. I filed one myself just a few mintues ago online. It takes up to 30 days to hear from the BBB. It will be worth it if something can be done to put these charlatans out of business.
There are no Better Business Bureaus in their area that can process your complaint. If you send it here it will get to the correct office:
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Suite #800
Arlington, VA 22203-1838
(703) 276-0100
WWW:http://www.bbb.org
Even a call to the local TV stations that have a consumer fraud line would help. Maybe we should all contact 20/20 or another news program like that. Something has to get these people out of business so it doesn't keep happening to the consumer.
If anyone finds anything else on how to get a refund or anything that would be helpful please post it for us all to see.
Make sure you keep copies of everything you send and when. Also keep dates and names of people you talk to. It helps in the long run.
Here is what it says on their web page:
Empty or opened bottles will not be accepted and do not qualify for a refund.
We offer no refunds for shipping and our TruGenix shipping costs will be deducted from free shipping options such as the TruGenix.'s Total Health Pack which is included in the original order.
You agree any and all refunds can and will be paid by check (no Credit Card refunds unless otherwise instructed) within 30 business days of completed processing.
All returns must be sent via US Postal Service with Certified Delivery Confirmation Receipt. Canadian and International returns are to be insured for tracking purposes. Any product sent back without going through the aforementioned will not be accepted and will not qualify for a refund
If you have any questions on your returned products or refunds please contact us.
Returns are to be shipped to:
TruGenix., P.O. Box 95668, South Jordan, Utah 84092
Note: We reserve the right to make modifications and changes, at any time, to these Terms & Conditions that we deem necessary, without prior notification.
A person can't return a product they have never received!
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