I was charged $28.97 on my debit card by a company that was listed as ecurves. I never joined this program or authorized any payment. When I tried to call the number that was listed with the charge (1-888-254-0054) it just sent me to a fax machine. I got online saw this website and other such sites and got a phone number (listed above). WhenI called the number I got through to a customer service representative (called Jonda) after waiting for about 15 minutes. When I told her what my complaint was, she said I had signed up for this program, and payment was for that. When I said I had never signed up for this program, she said that it was automatically sigend up when I signed up for another offer and it was mentioned in the terms and conditions, When I asked her where it was mentioned she started reading out the terms and conditions which mentioed a program called e-fitness. When I pointed out that nowhere she had mentioned "Ecurves" she said e-fitness and ecurves are the same thing and the name was only recently changed. She also said that I had to go online and cancel the account and I should have received an email with my username and password, which even though I had never in the past received any such email.
I said since I had not authorzied the payement, she should refund the charge. She just said "I cannot do that". When I asked to speak with her supervisor, she just said she was the supervisor/manager. After insisting a few times, she just asked "is there anything more I can do for you today" and kept repeating it like a broken record. The she just hung up. I also said that I would report them to theh Better Business Bureau and she said "Sure" Also said thtat I can get an attorney if I want.
I have filed a complaint at econsumer. Gov and will dispute the charge with my bank, but I have no idea how such places can stay in business even after so many complaints. Isn't ther anythig we all can do. Maybe file a class action suit or something.
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