I'm so glad I found this site.
I ordered the free bottle of Hoodia in December, and paid 8.97 for shipping. I was not told that I was entering into an agreement for an autoship program. A couple weeks later, I noticed a charge on my credit card for 46.90, from Tru Genix South Jordan UT, and then 4 days after that, I had another charge on my credit card from E Curves South Jordan UT, for 28.97.
I can only assume that both of these charges are coming from the same place, since they are both in South Jordan UT, and what are the chances that someone else in South Jordan UT, would just happen to come across my credit card number. So, after going to the web url listed on the free trial bottle (www.trugenixhoodia.com), I found that it only goes to some godaddy.com web hosting site.
I did some research on the internet then, and found a bunch of websites that are using this same address and phone number. I did find multiple phone numbers, and I even went to the extent of calling some of the numbers. Guess What, it took me to the same automated phone messaging system.
When I finally got through, the woman that I talked to said that they don't give any refunds. I said "even if I have not opened the package?" She said nope because it goes back to the warehouse, not back to them. I told her that I didn't know how it could be legal for them to do this, and she said oh it's legal. She was being a real snob. I told her that I was going to report her to my credit card company, and she said fine, have them call me. Then, when I asked her her name, she said "Have a nice day" (click). She hung up on me.
I was irate, so I called my credit card company, and reported the dispute. They are taking care of it. I'm only hoping there are no more problems with this.
I did want to provide some info that I found about this company though.
I emailed the email address provided on this site, and didn't get a response.
Trugenixfitness.com/index.Asp
TRUGENIX
857 W South Jordan Parkway Suite 201
South Jordan, Utah 84095
1-800-254-6640
I emailed the email address provided on this site, and didn't get a response.
Http://ultralifefitness.com/index.html#
Ultralifefitness Customer Service
857 West South Jordan Parkway
1-800-254-6640
It's funny because the below url takes you to a page that is identical to the picture on the free bottle that I received.
Http://www.esmartliving.com/s-112integra/lp/11202_lp.html
The address is: 795 E. 340 s. Building 2 American Fork, UT 84003 - And, on the terms and conditions, it states they do take refunds, and it explains how to get one. I'm not saying that this one is affiliated with Tru Genix or UltraLife PM Fulfillment or anything, but I'm not saying that I believe it's not either.
Ultralife Fitness, Inc - 857 W. South Jordan Pkwy.- South Jordan, Utah - 84095
The trugenix hoodia is also being sold here:
http://qconlineauction.com/site/view_ad.php? V=27217
http://www.aaherb.com/steroids.html
When you go here, it tells you Satisfaction Guaranteed! - Right!
Http://sales. Trugenixfitness.com/tgh.Asp? Aff=8&co=3&fromurl=sales. Trugenixfitness.com&prodid=7
I'm sure I could find more if I tried.
One last thing.
Www.trugenixhudia.com is registered to:
Neil Wardle
857 W South Jordan Parkway Sui
South Jordan, Utah 84095
United States
1-800-757-1279
I'll be good, and not give his email address, but I have that too.
Sorry to vent so much on this, but this is unacceptable, and they should not get away with this. As a consumer, we should not have to worry about these sorts of things happening to us, and it hurts trust factors for other businesses too.
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