On Saturday, February 11, I received a statement from my bank stating that my account was overdrawn. I then went on-line over a friend's house to look at my account. Upon viewing my account I discovered that my account was debit $4.87 on January 19; another $46.90 on February 4; and another $28.97 was taken out of my account on February 8. The number that was listed to call was &. When I called that number on Saturday it stated that their office was closed and I needed to call back again during normal business hours.
On Monday, February 13 I called the company and spoke with a lady by the name of Candice at extension 43. When I inquiry as to the deductions out of my account she stated that was for the products that I authorized to come out of my account. When I asked Candice about what products and she stated that it was the Ultralife Hoodia capsules. I informed her that I did not authorized anyone to withdraw money out of my account for the amount of $46.90. Then she said that she would cancell any future orders but this order has already gone out and there was nothing she could do. I then informed Candice that I have not even received the free 15 day supply in which I had to pay for shipping and handling. Candice then stated that she would resend those out. I then asked Candice about the $46.90 orede and she stated that it just went out on February 10 and I had to allow 7 to 10 busienss days; and if I did not receive it within the next couple of days to give them a call back.
On Thursday, February 16, I called and spoke with a Kim who stated that she was the manager. I then asked her about my order of products that was suppose to have come in the mail that they charged me $46.90 for. She stated that it went out and I needed to check with my post office. When I informed her that I had check with my post office on Wednesday then she stated that it was mailed and they were not responsible for whether I received it or not. I then informed her that your company charged me for two times for products that I did not receive and the one was not authorized. Then Kim stated that was too bad because I was not getting a refund and they will not be sending me out any more products because my account was closed. I then asked her about the order for which I did not receive that cost me $46.90 and she said it was mailed and I had to wait 7 to 10 business day. I told her that time was up and she then stated that the time won't be up until tomorrow and I don't need to call back their because they was not sending out any more products and they are not responsible for the mail at that point she hung up.
On Friday, February 17 I called again but was placed on hold for over 15 minutes before the phone was disconnected when I try to talk with Candice at - .
Lorraine
Greenwood, Delaware
U.S.A.
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