On the evening of March 10, I attended a group hypnosis session being conducted by James White at:
Baltimore County Stop Smoking Hypnosis Clinic
8910 Harford Road
Baltimore, MD 21234
(410) 661-1111
Shortly after the session began, the gentleman sitting next to me began snoring loudly. Mr. White went to the gentleman and moved his reclining chair to an upright position stating that he could not recline.
As the session progressed to listening to a pre-recorded tape, and the hypnotist absent from the room, the snoring became louder. I tapped the gentleman on his chest on two occasions to quiet the snoring because it was disrupting my ability to focus on the hypnosis session. Before the session was halfway over, I left the room to speak to the hypnotist regarding rescheduling because of the distraction.
Mr. White condescendingly told me that he would not allow me to reschedule the first session and to choose between: returning to my seat; returning at a later date to attend the second of the two part sessions, without the benefit of rescheduling the first session; attending a private one-on-one session, without any credit for the money already paid; or to leave the premises.
I asked Mr. White why he was being disrespectful in his words and tone. He repeated the ultimatums adding that the disruption caused by the loud snoring would have no effect on my ability to be hypnotized. Returning to the room to have the session distracted by loud snoring was not an acceptable option. I told him that he needed to reschedule the first session or issue a refund. To which he replied that no one has ever successfully disputed a credit card payment as he escorted me out of the door.
To counter that claim that loud snoring will not disrupt a hypnosis session, I am quoting text taken from the Baltimore County Stop Smoking Hypnosis Clinic website at http://www.6611111.com/.
CAN I BE HYPNOTIZED? Yes, you can be... If, it is the right time... in the right atmosphere...
We have a stimulus-free room
We give you the very best opportunity to relax fully by helping you be as comfortable as possible.
Mr. White could have asked Mr. Snorer to leave, offering him a refund, because he was being disruptive to the attendees. Mr. White could have allowed me to reschedule the first session at a later date because Mr. Snorer was disrupting my ability to be hypnotized. Mr. White could have offered me a refund for not delivering a stimulus-free room, helping the attendees to be as comfortable as possible, and not offering the right atmosphere for me to be hypnotized.
Mr. White's policy of not offering to reschedule or refund fees to clients who are being distracted by other attendees shows poor judgment, a lack of ethics, poor customer service, and plain old fashioned greed. I was not dissatisfied with the service being provided. I was unable to use the service because of distractions beyond my control.
He was right about MasterCard. I attempted to cancel payment becuase of the distractions and my inability to reschedule. MasterCard sided with the clinic and refuses to issue a debit. Their process consisted of sending a form letter to the vendor stating "Client did not receive services". The vendor reponded with "Client chose to leave voluntarily". End of case.
I tried once again to reason with Mr. White on 4/28 on the phone. I requested to reschedule the first session or receive a refund. He told me that I could attend the second session or a private session. Once again, refusing to reschedule or reimburse for the first session. He stated that "he can not just kick out the snorer and refund his money"."He never issues refunds".
Buyer beware. If you go to Baltimore County Stop Smoking Hypnosis Clinic, and you are distracted by other attendees, they will no ask the disruptive person to leave, they will not allow you to reschedule and you will not be able to get a refund.
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