I ordered the "free" sample but according to their fine print in the terms I also signed up for a tri-monthly auto ship program. So after the shipping charge of $6.95 for the sample, I returned home after 3 weeks on the road only to find I was also charged $89.97 for a 3 month supply which I NEVER SIGNED UP FOR. This is simply outrageous. The best thing is I never even received the 3 month suppy!
As taken from another report:
Here is the last page of the order form...
Thank you for ordering Appera Whitening! We're happy to have you as a member!
Your credit card has been billed $6.95 by Appera Whitening Products.
Your sample of Appera Whitening will arrive in 5 to 7 business days.
Questions: If you have any questions regarding your order or your membership with Appera Whitening, please feel free to email us or call us toll-free at (800) 825-8307 (Monday - Friday, 9:00 AM - 5:00 PM PST).
(Please print this page for your reference.)
End
They have no information here about the auto ship program. It is very misleading NOT to put that after ordering the free sample especially since it is a "reference" page. Anyone can see what this company is trying to do.
The customer representative I called up was VERY rude to me. I explained to her the situation but she was indifferent and blatantly said "its too bad". The company refuses to give me a refund due to their "no refunds" policy. I also asked to speak to a manager but she said she was the manager. Looking at other reports, apparently everyone there is a manager!
So here I am sitting with a hefty charge on my credit card for something I did not sign up for and also I never received in the mail.
Please be careful when ordering "free" samples from this company. I have never spoken to such rude "managers" before.
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