This company sells a lot of herbal stuff. I ordered the Smoke Away Standard Kit ($49.95). Plus I paid $10.95 for delivery (there was an added $3.99 in there for "rush" delivery). I never received my order.
They say that they respond to E-mails within 24 hours but I have NEVER received a response to any E-mail that I have sent to them. So I started to try and contact them by phone. I finally got in touch with them by phone and was told "it must have gotten lost in the mail. We'll send you out another one".
I said fine but this so-called second package never came either. Again, I put a call into the company and told them that I wanted my credit card credited in the full amount that they charged me. The man I spoke with said fine and that it would take 2-3 days for it to show in my account. That was on a Tuesday.
The following Monday I checked with the bank and... No money. Got in touch with the company again (by phone. Don't even try E-mail) and spoke with a woman this time. I asked what the problem was. After keeping me on hold for approx. 15 minutes she comes back and says she can't find my request to credit my account.
So I tell her to put it through again. She assured me today that she put it through herself. We'll see if I actually get my money back. I've been trying to get either my package or my money back for almost a month now.
If anyone wants to order any herbal supplement, DON'T use Natural Herbals or if you see a company run by H&H Enterprises, run for the hills. Do not trust these people. They will take your money and never send you the product that you ordered. They are THIEVES!
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