Complaint / review text:
Been a member since about 1993. My contract was fixed price. My credit card was lost in June and I was on automatic billing. I simply forgot that they were no longer being paid. Other vendors sent me email reminders. Do you think 24 Hour Fitness made any effort to reach me, despite having my email address and telephone? The Rep I spoke to claims they tried to call me, but I did not receive one single message. I do not use the facility often, but their records show I was admitted at least twice since the card was changed. Despite not being paid, their computer allowed me in. As of the end of October, my membership is cancelled. Now they want me to sign up again, for 25% more per month, plus first and last month deposit plus a commission (membership fee). Further the new contract allows 24 Hour fitness to raise my membership by 5% per year. No wonder they are made zero effort notify me of my older, much more favorable membership. Anyone who is in business knows that companies do not want to lose customers, unless they have a conscious (but likely unwritten) policy to maneuver customers into more expensive contracts. I wish the California Attorney General would look into this. If you have had the same treatment, please add your experience, perhaps if there are enough of us, we can get an Action going!