My husband and I started seeing the doctors here in march. We went through iui's then on to ivf. The front desk always messed up our out of pocket but I always paid because I didn't want to prolong treatment. We have overpaid a little over $500 and have not been refunded after our request for the funds.
The middle of October I dropped off a letter requesting a refund along with all my insurance claims and an excel sheet matching up appointment dates, copays, my responsibility per insurance, and the overage or shortage. The end result was me paying a surplus of around $541. I requested the funds to be refunded by the end of November (approx 45 days) or that I would file a BBB complaint.
Well, 45 days came and went and I've heard/seen nothing. So a BBB complaint has been filed and even THEY are saying ARMS has not responded. Really? As if dealing with infertility is not rough enough, lets mix in not getting your own money back. And I realize my $500 refund is nothing compared to some money others have paid, but it doesn't sting any less to hear nothing and get nothing.
I won't really comment on the doctors or nurses other than saying I have nothing great to say or kudos to give. I am just interested in getting MY money back. Seems like they have a few poor reviews as far as billing goes - along with 5 BBB complaints on billing (not including mine). So beware and don't expect your money back. I just don't know what happens next - small claims court? Maybe if the people in billing treated everyone how THEY would want treated if they over paid something - this business would have no complaints.
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