I too had extreme trouble getting a refund of $39.90. I tried calling the company and whether I tried support, customer service or billing they were all automated messages or directed me back to the website. Over 10 days I e-mailed 6 times with no response.
They are finally issuing (they say they are - I hope it goes thru) a refund but it could be because:
A. I e-mailed the president of the company directly
B. I filed a complaint with the BBB in Texas (where the company is located)
C. I filed a complaint with the Texas States Attorney General
So if you are having trouble with a refund DON'T give up and let these people walk all over you. Perhaps you could try these actions not only for yourself but to protect other unsuspecting people. It just goes against me to let companies like this get away with deceptive practices. Hope you feel that way too. Be persistent!
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