This customer service department is INSANE! The store and sales staff were great. Then I had to deal with "customer service" in the corporate office within 1 week of delivery. They botched the pre-treatment and refused to take responsibility! I PAID for this service and their response to ...
I paid $460 for my futon 4.2008. The person who took my order told me to await further instructions via email. I gave my email, which was confirmed via read back, to the sales person. I never received further instructions via email as is required by Mercantila's own policies. I called back in ...
I purchased an entire living room set from Ashley Furniture 2 months ago. I just noticed that a seam in the centre of the loveseat has split. This piece has barely been used and when I called for service, I was told I would have to pay $40 for someone to come look at it and fix it. He did a ...
We called concerning defective wedge that was purchased along with console loveseat & queen sleeper, 7/07. RTGO representative came and inspected wedge and agreed it was defective and stated he put in a request to have replaced and we would be receiving a call on 3 days when item would be ...
Room Source will not honor our $200 gift certificate now that they have filed for Chapter 11 bankruptcy (liquidation). Anyone else have this problem. Any ideas for getting around it. I've already sent claim form to bankruptcy court but will probably not receive anything from that. Suggestions for ...
We requested a bed from Bed Factory at Roanoke/Electrical Road, Roanoke VA. Later following day we determined we'd request if we're able to alter order since bed needed to be delivered at home office or atleast from outoftown. Named Sunday June 29 and salesman stated he'd simply faxed purchase in ...