We called concerning defective wedge that was purchased along with console loveseat & queen sleeper, 7/07.
RTGO representative came and inspected wedge and agreed it was defective and stated he put in a request to have replaced and we would be receiving a call on 3 days when item would be delivered.
Saturday, 6/28/08, I received a call from RTGO and was told the item could not be replaced because item was no long available and there was nothing they could do to help me.
I can not believe that a furniture company as big as RTGO can not replace and piece of furniture that is less than one year old or give me some other alternative for my inconvenience.
Please reply to be ASAP, I am along time & loyal customer to your company and feel this could have been handling better.
Blanche Copeland
18936 Duquesne, Dr
Tampa, FL 33647
Telephone: 813-910-4309 (C) 505-0842
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