I purchased an off-white sectional with the service protection plan. After getting a stain on the couch I called the company to come out and clean it. They stated that they cannot clean it due to it being over five days. The company stated that I should put a hole in the fabric and they will replace it; however they cannot guarantee that they can replace it. I purchased the plan from the sales person because she stated that it was useful and to just call to have it cleaned. A huge waste of money!!! Not only will no company in the community clean it; they stated that if I attempt to clean it myself it will shrink if it gets wet. The Levin company has shady practices and does not honor the policies they sell.