I've had the toughest encounter with investing in a dining area established from Bobs Furniture shop in West Springfield, Ma. My partner and that I were enthusiastic to buy a brand new dining area collection therefore it was between Raymour and Flannigan or Bobs. We select Bobs since it was precisely the shade we were searching for also it was a-7 bit collection. Therefore we continued a Sunday morning and lay along using the sales person, that was not too pleasant. Then she travelled within the shipping procedure, that will be incredible, for whatever reason they appear to genuinely believe that individuals don’t have 9-5pm careers and simply have time for you to stay and watch for a shipping vehicle. I did so show the repetition that people both function and we'd have to know when to depart function to sit down house and delay since the only person who could be house is my aged mom and that I wouldn't feel confident with getting the motorists there alone together with her. She subsequently believed to me "nicely, they've on the complete standard on and there's a large Bob’s sign up the vehicle together with his encounter onto it, therefore she ought to be good." I then believed to her, I don’t believe you obviously determine what I'm attempting to let you know. I simply don’t feel confident with that. Therefore she travelled find another sales person, his title was Luis and we described our scenario and he explained they might provide a three-hour screen and we're able to likewise provide a one-hour call forward aswell. My partner and that I were okay with that and thus we subsequently bought our dining area collection. Luis explained the shipping day could be that next Thursday and we'd obtain a ask Friday to discover the screen occasions. Therefore Mon arrived and went with no phone. I subsequently examined the Shipping System on Friday evening also it stated they'd be there Thursday morning between 9:36am-12:36pm. I obtained a telephone call at the office about 8:30am declaring they'd be therein 5mins. And so I believed to the driver, I had been informed I'd get a one-hour call forward, not 5mins. He explained nicely we'd a termination therefore were on our method. I mentioned okay good, I'll allow my mom understand you’re on the way. Our boy didn't need to be at the office until 11:30am and so I was okay that somebody was there with my mom. The shipping truck arrived and my mom was only a little puzzled since the motorists ripped up in a bright vehicle, without Bobs encounter about the entrance, and also the motorists had on the wrinkled Bob’s tee shirt and appeared as if they simply rolled-out of mattress, really unprofessional. Once they started to put up the desk and seats among the seat feet was totally smashed in two. Our mom subsequently around noticed among the motorists tell another driver I will get see when there is stick within the vehicle. Our mom screamed at them-and stated you'll NOT stick my kids seat back together when no body has actually applied it nonetheless. They attempted to place the desk with the leaf and also the desk was damaged and also the leaf wouldn't match.By this time around my mom named me at the office and stated I truly believe you need to come home your desk isn't appropriate. Obviously, I'd to depart my work and work house to determine that which was happening. After I came I requested the driver who had been he since he appeared as if an individual dwelling about the roads, clothing wrinkled, hair not combed chaos. Imagine, the girl sales person needed my expectant mother alone using what I noticed... Definitely not! Thank God my boy was home. After talking with Samuel he explained a specialist might emerge to repair the broken seat and desk. I named customer support and informed them I don't need a specialist in the future out after I bought this collection completely new, not in the Good-Will and contains to become set! I'd like a brand new desk along with a completely new seat. They claimed okay, we can’t get one to emerge until Sunday. I stated that’s good however it better be before 11am since we're losing sight of city that evening. Leslie, the client support representative stated she'd place it within the records to please contain it shipped before that point. Following the discussion with customer support representative Samuel, the driver, requested Barbara must he abandon the desk and chair or abandon it for that next motorists to get she believed to abandon the desk and consider the damaged seat. Therefore he did precisely that. My partner and that I waited to get a telephone call on Friday to determine what period they'd be out to provide the brand new furniture for Sunday and undoubtedly we obtained a Friday night declaring they'd be there between 8:30am-11:30am. I obtained a telephone call at 7:30am declaring these were outside my house. I got up and visited the leading doorway, no Bob’s vehicle. I waited a couple of minutes more after which contact the mobile phone number they named me from and stated where are you currently, I am standing outside my house. Santos, the driver, then stated were in your house today. At this time I'm mad! I screamed through the telephone what road have you been on since it isn't mine. Obviously these were outside at a flat building providing my new dining area table collection away. Then they stated "OOOhh... Okay... Okay!!!" were on our approach. They ultimately ripped nearby by having an red Penske truck which this is actually the second-time they turned up with no Bobs experience over the entrance such as the salesperson had explained. And undoubtedly, these were NOT in outfits. Santos had on jean pants along with a bright tank-top on, no Bob’s top whatsoever. Another driver reported the entire period about how exactly he was all set and they had a need to rush up. After they place the desk together, I observed lacerations within the desk plus they introduced a shaky seat which was obviously unpredictable to sit down in. Then he requested for that damaged seat the additional driver had previously taken back about the last visit. We informed him Leslie from customer support informed them to go. Therefore my partner named customer support and also the men informed my spouse they wouldn't provide us a brand new seat till we supplied the damaged one. My partner was mad he named ANOTHER customer support representative AGAIN and talked to some lady title Christine who pay attention to the problem and stated okay we shall send a brand new desk again along with a completely new seat. To ensure that subsequent Wednesday morning around 6:10am I'd 3 missed calls. I named the amount when I woke up at 7am also it was the individuals. He explained we currently found your home. I stated nicely the Shipping System stated 7:40am not 6am! He explained okay, we are in 30mins. 30 mins converted into 10mins later. They ripped having a orange vehicle, no Bob’s emblem and delivered anything inside. The one thing I will state is these last motorists John and Elijah, despite the fact that Elijah had on the I Dislike Yankees tee shirt, they understood just how to place the desk together and make certain all of the seats weren't shaky. All I will state is thanks to both of these motorists since the last four were simply terrible. Consequently, I'd not suggest one to Bobs, actually. They've the toughest customer support representatives and motorists that I've ever endured to cope with in my own life. Nothing was heart-felt, no problem, no feeling no nothing. Particularly when they charged my spouse and that I of taking a shattered seat that people couldn't do something with and didn't provide any payment towards the whole scenario, particularly with me lacking function two from the three times of shipping. The next time I do want to purchase quality furniture and also have exemplary customer support I'll make certain I'll stay glued to what I understand... Raymour and Flanigan.
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