Usacomplaints.com » Furniture & Equipment » Complaint / Review: Raymour and Flanigan - Big problems all around!. #272103

Complaint / Review
Raymour and Flanigan
Big problems all around!

My partner and that I have requested a lot of furniture from here lately. We requested a leather couch, loveseat, seat, ottoman, 6 seat table, office workplace, hutch, two book-shelves, and area tree. These purchases were disseminate between two differing times in of a 2-3 month time period. To begin with their 3-day shipping is false advertising. I believe perhaps the family room furniture was the one thing that arrived in 3 times. Then your supply towards the sofa had an enormous amount of filling lacking inside it when it had been shipped. We named to possess it changed. A man arrived to determine it and stated an entire new sofa might come and somebody might contact me. No body named me for 2-3 months after which shipped it when it had been handy for them. Subsequently, the table arrived damaged aswell. The shipping people simply got it back about the vehicle together. And so I named plus they stated a brand new you might be-at my house on that Friday. Friday arrived, no desk with no phone. And so I contact them again plus they stated that it'd be there over another week, the following Friday. That 3-day promise certain is very good. Following a couple of trouble we eventually got our desk. Today, whenever we requested the corridor tree that was another $600 we were informed it cruises later since itis a unique product. We were informed the day it'd be sent to our house was January 4th. We requested it early December incidentally. Jan 4th arrived and visited contact to hallway tree once more. We named and spoke towards the store-manager, Cedric, 4 various events for that desk and today this. He's been rude and not attempted to resolve the issue. All he's actually stated was once the pine can get below "the next time". Oh... He did provide us a $100 gift-card that maynot be properly used towards our purchase. It might just be properly used towards a brand new purchase where we save money cash on the furniture. Like this could actually occur. Therefore then he continues to inform me that it'd be below January 24th and offered me his term he'd contact myself a few nights ahead of time with shipping times. Well... He never did. Therefore the 23rd I named the Revenue Director, Todd, who's the main one who offered us the furniture within the first place. He appeared excellent and that I believed he'd be much more taking. I named him and he explained this is the very first he'd heard about some of this and was really upset because of it. He assured me he'd contact the maker 24 hours later and contact me instantly to I would like to understand what was happening. I had been only a little treated after receiving off the telephone with him till 24 hours later after I never received a phone. It's today the 25th and that I contact Cedric, the store-manager again. He does not apologize or something than state it had been said to be below and he'll need to contact to determine when it'll "truly" arrive here again for that third-time. I'm nearly 100% good I'll not below from him till I've to contact again and that I still don't understand when of course if I'll actually get my area tree. What is better is he claims I've to cope with it since I can't stop my purchase for this product. Another best part about their organization apart from the shipping times and team is the fact that each and every period the shipping men arrived they followed dirt and dust throughout my rug. Following the very first time they did this I ignore it. Next time they found redeliver the sofa I set 3 large color tarps about the rug. I expected them nicely to action on these plus they said certain. Reduced and see they walked about the tarps in addition to the rug too. I'm tired of Raymour and Flanigan and certainly will NEVER purchase furniture from their website again.


Offender: Raymour and Flanigan

Country: USA   State: Connecticut   City: West Hartford
Site:

Category: Furniture & Equipment

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