Relax the Rear in Little Rock is just a business, possessed and run by Eric Elizondo. Because it is just a operation, the organization practices have small state in how Eric works his company. This offers him the liberty to interact in questionable business methods, when I may clarify.
I work at home, and that I required a great seat. I am frequently in the region where the shop is situated, and came in one single day-to observe what type of seats they may have. I met Eric, and he showed me around his store. I wound up choosing the Life-Form seat using the lumbar support, and foam within the chair and back. Actually good seat, and incredibly relaxed. I purchased at that moment. The seat when I initially requested it had been near to 2000 bucks.
Later that morning, I determined that 2000 bucks may be a little large for an office chair. I'd only a little aid visiting this choice.:) I called the shop up and described that I had been likely to need to alter my purchase, and may we please opt for the mesh back seat I'd observed. The seat would be around 900 bucks with seat. Eric explained that I ought to maintain the seat when I would want it. I mentioned I'd consider it and contact him back. At this time, I thought the purchase have been transformed towards the mesh back seat.
I called back 24 hours later and talked with one of his true sales representatives. I told him the problem which I'd didn't opt for the top relaxation, but would really like the mesh-backed seat I'd mentioned with Eric. After holding up with him, I had been underneath the impact that I'd be obtaining a seat with mesh support with no seat.
3approximately months later once the seat came, it had been the initial seat I'd requested without the headrest. I didnot recognize it in the beginning, and thus didnot mention it while these were below adding it. I called back later and informed Eric he had requested the incorrect seat. That is where it gets exciting.
Eric didn't remember our discussion. He declined to consider the seat back until I offered him A - 30% (!) restocking fee of 500 bucks to protect the delivery costs. Their debate was he could be not able to promote it. Because it was a unique purchase seat (since I selected a shade for this), it wasn't entitled to the one month cash back guarantee. He alternatively provided me a-200 dollar credit.
I talked with corporate who, though excellent and incredibly useful, were not able to complete something concerning the scenario.
0 comments