Pottery Barn Kids client service division has got the toughest customer support. They cost my creditcard $ 1,677.33 to get a room set i did so not authorize to-order. Thank heavens, I had been randomly examining my mail when this incoming information appears in my own mailbox “Pottery Barn Kids cheers you for the order #XXXXXXXXXXXX”. Mad, I quickly named customer support and CSR who responded the telephone was simply no aid whatsoever. Hang up the phone, same task, minute CSR was no aid. Lastly, I required to keep in touch with a boss (Marsha Womack) after waiting half an hour. I clarify my scenario on which had occur and also the boss stated she'd cancel the purchase however it was just just like a 98% probability the unauthorized demand might stop. She'd quit her telephone number, but need return calls today. It initially beginning after I was looking to get a-10% off advertising rule I obtained within their newest list to perform online. I had been attempting to perform a price comparison between two diverse room models I had been considering purchasing for my boy. Therefore, I named the PB client division on 8/24 to obtain some aid on obtaining this promocode to function. They directed me to enter the origin code about the back of the list. That didn’t function, therefore the CSR representative stated you have access to me a total, but required my creditcardnumber to operate by running to obtain a total. I managed to get clear I simply needed an overall total and didn’t wish to buy the room collection. I simply need a great overall with fees, delivery, surcharge following the 10% promocode continues to be utilized. She explained it had been simply had a need to obtain the whole, but no acquisitions could be created. REST, REST, REST, REST!!! It didn’t occur this way, the CSR produced the purchase without my agreement. THAT'S SCAM, Right? I am hoping Pottery Barn recorded my discussion, since this really is simply crazy! I've been about the telephone for more than 4 hours attempting to correct out this chaos. The worse component is…. I nevertheless don’t understand when the purchase is actually terminated. Our charge card claims impending and boss claims I have to call-back tomorrow morning to verify when the termination request worked or not. Please, cope with the merchants only!!! The internet pottery barn customer support can be a laugh!
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