We discovered a lot of furniture pieces in Havertyis that people were confident we'd wind up decorating the majority of our new house with material in the Raleigh shop.inCORRECT. The bottom line is: It Is expensive for that quality, furniture came broken and customer support was poor.
We requested a family room collection along with a room collection (possibly invested between 4-5k). Once the furniture came the sofa body was killed in and also the leather accented headboard was coated with indentations from wherever they relaxed furniture against it. Once they returned to create us the alternative furniture (oh, we'd togo a weekend with no sofa due to their error—they'dnot actually provide us having a loaner), the sofa was good however the next headboard was broken. The 3rd period they found substitute the headboard they held it within the container also it came unchanged. Why they do not often provide something with leather in a container to prevent harm is beyond me... Except perhaps they do not need one to begin to see the container that claims "Produced In Vietnam."
In this go through the assistant in the nearby shop was inexperienced and rude. The client support representatives in Atlanta just plain unpleasant. One actually recommended the indentations might "pop-out" following a day or two. After I stated it has been greater than a day or two... She really huffed and questioned easily "simply wished to purchase another group of furniture?" I informed her, "No, I simply need the furniture I requested to reach unchanged."
They ask you when it is handy to provide furniture so when you supply schedules and occasions, they are never handy for Havertyis (we-don't provide TO THAT PARTICULAR city on THAT evening, or it requires TWO nights, etc.) I actually had one individual inform me about all of the national rules that "guard motorists" and create it hard to routine deliveries.
Interesting thing is, I requested some items on Overstock plus they came quicker, without any delivery expenses plus they were unchanged! Oh, plus they were a zillion times cheaper and same or better-quality than Haverty's.
Hello incidents occur... It is the method you manage these incidents that'll create or split you. Haverty's needs some severe classes in customer support. Had they handled me with a few kind of regard in the place of being ticked off that I really desired unbroken furniture - I might have gone back. Alternatively, we went elsewhere to provide another areas.
Main point here: if you wish to save money cash for typical quality furniture that'll probably appear damaged... Then Havertyis is for you personally!
0 comments