Event = On 12/06/09 I bought a room collection comprising 2 nightstands, a-10 cabinet along with a 7 drawer bureau in Antique White. On 01/18/10 I obtained the two nightstands, plus a 5 drawer bureau (that we never requested) and also the 7 drawer bureau which didn't complement the remainder of the furniture. After I talked to my salesperson, he explained he'd substitute the purchase but I really could not anticipate the furniture to complement... Whenever you buy a assortment of furniture, I believe you are able to anticipate the colour to become simply the same... On 02/19/10 Macyis delivered the right 10 kitchen bureau but resent the 7 drawer bureau that were previously delivered. Neither bureau matched the two nightstands... After I talked using the salesman I had been informed again that I ought to not anticipate the furniture to complement which easily terminated this purchase I really could not anticipate them to put the purchase again. I expected to get a boss and was informed to contact customer support. Customer Support appeared really worried and guaranteed to assist solve the problem. But after many weeks I recognized all Customer Support might do is keep you about the telephone for 45 minutes to an hour or so at the same time while they study the problem, then state they'll contact you back but never do. Fed up with Customer Support I followed the Maker, Crescent Furniture of Tennessee. Crescent Furniture led me towards the local Revenue Reps. Among the Sales Representatives recommended I stop the purchase with Macy's and reorder in one or two nearby shops that bring this point. After rescheduling my purchase with Macyis exactly the same Sales Person informs me that Macy's comes with an unique with this point. And so I return to the MFG, Crescent. Crescent says this isn't CORRECT. And about we proceed. Ostensibly 4 weeks after putting and spending money on my furniture I've 2 stunning classic bright nightstands and two-pieces of furniture the colour of the bay leaf with no result in view for this madness. Our garments and office materials today reside in containers within the toilet...
At Macy's the left-hand does not understand what the best hand is performing with no one cares.!!
Damage Resulting = this case is significantly demanding and time intensive. Since Macyis doesn't follow-through, you've to keep calling them back. On the regular schedule I devote two hours or more.
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