Complaint #1: I am concerned about being told by a clear that it is my responsibility to make sure that all of my packages are place in my cart from behind the counter. "Next time, make sure you are aware of it being your responsibility to..." Did not offer an apology for my having to return to the store (Gas, time, etc.).
Complaint #2: Was not initially informed that I had not been given an entire bag of merchandize rather than just one item. When I called to find out about the softball that was missing ffrom my items, I was told that "if" it were there I could come and pick it up. IWhen I identified the item, I was not told that I had left several other items. At home, when I looked for other items, I had to call the store again, and ask about the other items. At that time I was told that they had a bbag. Why? The clerk had to search the bag to find the softball. If Target is doing this to other customers, they are probably keeping a llot of items that they are not informing customers about. It is not until they are missed that we begin to question managers/supervisors, etc. Also, why do I have to speak with an individual that suggests first: that I am not telling the truth and that does not bother to explain the entire process and that puts the blame on the customer. Makes me want to shop at Walmart. Unless I get a response from Target, I will never shop at Target again. This may not seem like much to such a large corporation. Actually, I am expecting the same response I received from the employees because usually they respond to customers based on their training.
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