Usacomplaints.com » Furniture & Equipment » Complaint / Review: Aarons Furniture - Crappy service. #529496

Complaint / Review
Aarons Furniture
Crappy service

I am not just one of these worrying about not having the ability to create

My funds and them-not dealing with me. We budgeted and UNDERSTOOD we could create the funds, if we could not we'dnot did it. The key reason we chose to spend more for what we were receiving was TO CONSTRUCT credit. Funds aren't the problem of my criticism...

My husband and that I only got a brand new likely in early Oct. We determined we desired to get fresh furniture, therefore we went and discovered some good offers and worth area furniture and hanes, nevertheless when we used, we did not have sufficient credit. We were type of frustrated, however my spouse discovered Aaronis and we went and examined it out. The furniture was much more costly than what we looked over and also the other things was greater, but our choices were restricted and we thought it'd be a great way for all of US to construct credit so we chose to take action anyways.

We went in, discovered a dark leather loveseat and sofa that people truly preferred and determined thats what we desired to get, it had been what we were searching for. (we actually got a carpet along with a bed! But these are not a problem). Well, we went over our agreement, closed it and got an appt put up for shipping. While our furniture was sent to us, we realized that there is a sizable tear within the supply of the seat which it had been filthy. We understood we'd gotten the ground design in the store - it'd the same tear which we'd observed when we were within the store, but we believed we were obtaining new ones. Furthermore, they'dnot actually bothered to clean it down or ANYthing. It had been fairly horrible to consider how filthy it had been and just how it looked. That astonished me, so far as business methods move... Well, we were only a little ticked that people were not verbally informed that people were obtaining the floor-model but our agreement DID claim we were spending money on applied product, so we thought ok. That is our problem, although they did not reveal - it is within our contract. (though I actually cannot think these were getting THAT MUCH for applied product! It had been crazy). Therefore we spoke for them and were informed with a supervisor he did not learn about the tear and he apologized - but I would like to tell you. We observed it the moment we noticed the couches, it had been about an inch-long, along with a handful of centimeters open. And its own white stuff inside on the dark couch. It had been really noticable - but he apologized, stated he was unacquainted with the tear and stated we're able to get new ones. For get this. JUST $20 more per month! What?! It had been insane. We were fairly annoyed which wasnot agreed to us within the first place. We are assured they understood concerning the tear with no you might have them, so that they simply didnot identify which ones we were obtaining and didnot provide us to gt new types, and were simply looking to get gone the ground collection they'd. I had been fairly upset at that time. Therefore we made a decision to obtain a fresh collection and simply spend the additional monthly. We were informed these were being requested and established a brand new day for exchange-out. Well. They just provide "before 3" and "after 3"... That is just as much of the time period while you get. We were established to get a friday, but needed to reschedule for friday, therefore tuesday we named to reschedule and were informed we were all set... Therefore we set it for friday after 3, however they quit providing at 5 therefore we named at4:55 when it nevertheless was not there and requested concerning the shipping and were placed on restrain and forth. Wondering who we talked with and exactly what the offer was, and lastly we were informed that no body had transformed our planned shipping to that particular evening. We were again, somewhat annoyed but we do not be jerks, though we were frustrated. SUBSEQUENTLY we were informed our new furniture, that we'd a shipping day - was never requested... Then we were fairly pissed. How will you NOT purchase furniture, but put up a shipping day? AFTER WHICH we were informed it had been stopped and we'dnot have the ability to purchase fresh types whatsoever... Which was a who'd "requested" our couches and set the shipping date. Therefore at that time, we'd only had it. They informed us they'd have another supervisor contact us in about 30 mins. (He makes all of the purchases and items that are placed through). He named us, and fortunately was excellent, once we were additionally, we were simply discouraged. I am unsure what occurred, but evidently once they place the purchase in, he informed aaronis to contact us plus they did not. After which - he informs us IT ISN'T stopped, and he provides us a sectional, which we would spend two times as much for within the long term - i told my husband definitely not. They are not receiving anymore of our cash - I actually donot wish to cope with them any more than we've to, after which he claims okay we are able to get fresh types of what we currently had - like we'd prepared. He explained the loveseat might consider longer compared to sofa, but we were simply pleased to contain it solved. He also bumped off the total amount we'd be spending additional, so we are still spending the applied cost for your fresh product which was good, and we were pleased with that. We got our sofa, and anything's been great. Then thursday I obtain a phone stating our loveseat is in. The supervisor (again) sets people up for friday before 3. Nowadays is friday and its own 3:40... I named at 3, since my partner stated it'dnot come however, and that I might have waited, aside from our preceding scenario and so I named right at 3. The woman I talked with simply claims "oh yes they still comin' " Oh... Thanks for that clarification. And so I stated, nicely we were established for before 3, therefore have you got a schedule or ballpark or something? And she simply claims number, however theyare still comin' nowadays. So I would like to understand this straight. My spouse previously needed to delay all day and early morning for you men to become there, and today he'll need to wind up losing his whole evening waiting you people becuase you cant get there within the 6 hours you're provided? Should you cannot create it - do not plan it! It isn't reasonable. Think it or not, we DO have other activities related to our time. It isn't as if you may contact the shipping men on the mobile phones or anything. (that we understand to get a reality they are able to do).

I can't let you know how pleased I'll be after I do not have to cope with the fools at that shop that never understand whatis going on. Perhaps not them all are this way, however the one in newport information on mercury blvd is horrible and that I definitely do not suggest going there. Easily had recognized what I understand today, I'd have simply held the main one bad furniture piece we'd. Perhaps when they were isolated situations, however itis only one after teh additional and there is no conversation, poor company training, plus they imagine to possess great customer support once they keep in touch with you-but they never follow-through with something. It has been fairly terrible.


Offender: Aarons Furniture

Country: USA   State: Virginia   City: Hampton/Newport News

Category: Furniture & Equipment

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