I have been a customer since before 1976 and this is my first time having trouble with you. I purchased a washer (whirlpool) at your facility. The washer had a problem and needed to be fixed. I called Sears repair the week of January 12th, and was told that a service man would call me and I should be there from 8 - 12 on Monday January 17th. The washer was at my son's address and I told them to call my cell and I would be there all morning. The man never called but did show. Sears # 0008173 - Service order # 69646138 - Technician ID: 0002677. He said it was a computer board and he will order the part and we paid him $153.00 to come and was onlu there 15 minutes. The piece came in and he told us to call the repair # when t=it did. They rescheduled the date fr Wednesday, January 29th. The part came in on Friday, the 23rd. I called sears again and they reschuled it for Monday, January 26th from 8 - 12. I waited and no one showed. Left at 12:30. Returned home and they were two messages from sears. Couldn't understand one of the messages the women taled to fast and not very legible. Called and reschedule today from 1 - 5. Some called (same lady that left the message before) and said something and the only think I understood was Sears. I called the repair center at 11:30 and talked to a young lady that I had to have repeat what she was saying - I told her I couldn't understand her and she kept on saying she was sorry. She got in touch with repair man and he had to go to the store at this time and was coming to me right after. I waited til 3 P.M. Called the repair center had the same girl and the same problem. Told her I want to talk to a supervisor. I waited 5-1/2 minutes for him to get to the phone. He kept saying hello and acted like he couldn't hear me. His name was John and he was suppose to be a manager. He hung up he had my phone # he could of called me back but didn't.
My son came home and had the same problem - he taled with a Mark. I have missed three days at work and still haven't had the problem fixed. I have the part that is being put on the Sears charge for $118.85. When I got home I had a call from the repair man - Everytime I talked with anyone I gave them my Cell phone # and they leave the messages on my home phone not the cell where I am waiting for them. I am tired of getting the run around and trying to talk to someone I cannot understand. Their English is terrible. What I would like from you is the address/store I can return this part to and received my money back. Sarah Sweet, 3 Longwood Road, Salem, NH 03079
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