Usacomplaints.com » Furniture & Equipment » Complaint / Review: Macy s Furniture - No customer service. #438855

Complaint / Review
Macy's Furniture
No customer service

Caution to all customers... Don't purchase furniture from Macyis without studying my tale first... Furthermore kind into Google... Macy's return furniture and you'll examine tales of 1 headache after another. I want I'd been wise enough to get this done before I purchased something.

I ought to begin by stating we visited Macy's furniture in Clearwater FL and required a great deal of furniture... We were resting on folding seats and utilizing television containers to consume. We first desired to purchase family room furniture... The very first couch we selected was the final one on settlement within the shop and was actually sold-out from under us but that's not what this really is about... We also selected various other items... They'd NOTHING in-stock.

We went home and lastly went buy a dinner established they did have in-stock... They mightnot provide it for around per week... Again disappointed we quit the shop went house and named Macys.com. They offered us an early on shipping day about the collection and thus we requested it. My partner put the purchase as well as bought their 'fear no further guarantee' and was informed after 7 years you receive your cash back should you choose not document any statements. We settled 165.00 to possess it shipped. The greatest shipping charge I've undergone on something. We obtained the furniture and three times later I observed the desk had damaged. I named Macy's and informed them I'd prefer to substitute it with another thing because my spouse and that I had just consumed in the desk twice and that I thought like a different one might simply do the same and also the desk might just worsen with time. They explained I'd need to spend ten percent of the price, the shipping costs and spend costs to truly have the furniture acquired and also the new furniture redelivered. After calculating what that will charge it found around 500.00 to 600.00 bucks.

I told them I thought such as the desk shouldn't have damaged like this plus they stated might deliver a specialist out to consider it to determine if it had been a company defect of course if it had been I really could deliver it back and so I told them good... They sent somebody out, he looked over it for actually two moments and named them-and informed them no it had been not really a deficiency. Macy's got about the phone with me and he quit while I had been still about the telephone. They stated too poor... You ought to have lined the table-up, you are able to ask your warranty and perhaps they'll do the repair. Could you envision needing to have anything fixed within 7 days of buying it? I actually smashed down in holes about the telephone... I informed her I'd be prepared to purchase a more costly collection but I had been worried about maintaining this collection but was still rejected.

Macy's doesn't worry about their clients and that I may post my encounter everywhere I will in addition to contact the neighborhood television channels and papers. Our closest friend is just a really effective realtor in the region and that I have informed her to inform every client she's and every broker that she understands to watch out for Macy's. They stated it had been my problem and that I must maintain the desk included, used to donot protect it since I needed to exhibit off my new desk and actually I actually donot understand of anyone who employs tableclothes anymore. I informed her even although you have placemats about the table particular issues won't be about the pad for example spectacles etc. She stated I ought to have lined the whole table. If you should be likely to protect the entire desk why don't you purchase anything inexpensive? They ought to have stated that before they offered it in my experience... I told them easily understood their guidelines I'd not have purchased furniture from their store... The warranty they offered my spouse isn't the things they stated possibly... That you don't get your cash back after 7 years. You obtain a credit towards more furniture plus they don't contact you, you've to consider it yourself and also have an extremely limited-time by which to declare it. Not that which was displayed about the telephone whatsoever.

I've never been more disappointed in a shop in my own life. Macy's is this type of big-name I anticipated a lot more. I will have a fresh broken desk I've to cover. I want I'd use it Mastercard I'd be battling the charge but I employed a Macy's cost. I'm definitely tired. Simply understand if you buy anything from their store and something goes wrong they don't remain behind the things they market! Buyer beware.incidentally I've purchased more affordable glass platforms than that one before plus they didn't damage. They declare it's not really a deficiency and so I imagine they simply market low quality furniture, or even why could they not need to create a client pleased and look after the issue. Recall when merchants used-to state the client is definitely correct? That's not Macy's slogan... Buyers beware!!!


Offender: Macy's Furniture

Country: USA
Site:

Category: Furniture & Equipment

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