We shifted into our condo February 13. We'd our stunning fresh couch collection (couch & seat 1/2) and our fresh dining area desk selected from the first week of March. After much buying we discovered it at National Trademark, and since a relative was buying it for all of US like a housewarming gift (he is more than 80 yrs old) they needed he show up. That was good. Therefore we visited alone and experienced the salesman Marcello produce an account for the couch collection & table, which he explained as a whole could be $1700 (including a spot therapy) which the shipping is "typically completed inside a week, particularly if it is in-stock in the shop, it ought to be a couple of days". Therefore we subsequently packed my husbands grandmother into our Truck, visited the shop again to help make the ultimate purchase. It got them 20 units to locate our documents within the pc, where stage he questioned us to walk back to each product simply to 'make certain he understood those we were referring to' (wander—by having an aged guy on the stick — via a large shop), after which preceded to inform us he would need to examine and find out when they were within the storeroom... Therefore we lay his grandmother along and adopted the person back towards the customer support centre within the back, where we waited almost 45 units for him to locate an open telephone Point (that have been all getting used by additional customer support representatives who have been "coping with different clients", though in my own encounter it's USUALLY better to assist the customers personally in the place of within the telephone)&and even though we informed him we didnt determine what he was examining, he evaded us for another 20 minutes. Lastly he informed us the couch might be prepared mid-march however the dinner collection wouldn't be until April 4th, and might we prefer to select a different one? THEREFORE we searched around and selected a different one... Waited for him to check on AGAIN, simply to discover that it had been the glass-top which was on back order, and all the glass platforms within their shop had exactly the same bit of glass-on back order... Therefore we were super really set on simply obtaining the couch collection, and getting a desk elsewhere, when Marcello informed us he created another phone of course if we named the week before our shipping of the couch they'd probably have the ability to organize the desk in the future the same time as to save their delivery individuals a visit. Therefore we decided, and never attempting to get his grandmother out again for another visit to another shop for another desk&we bought all the products using the couch being shipped March 20 (not necessarily mid-march eh?) and the table to become shipped May 8th (created about the bill).
Therefore, today is March 20th. The shipping was designed to appear between 9:30-12:30 today. They turned up at 8:15am beating on our doorway (we were still sleeping as was our child), so when we responded it had been an extremely rude, really unhappy shipping driver virtually shouting at my spouse the couch wouldn't easily fit in our elevators. Given, this really is anything we ought to have considered — and we were really dissappointed, but we desired to contact right down to the reception of our residence to determine if there is a cargo lift elsewhere or every other choices. The supply driver was extremely eager and rude and going his base and pacing until my partner ultimately went downstairs towards the reception to request using the guy. Long story short, the couch didn't match. That will be good, we shall look for a smaller couch and consider the dimensions carefully. However the issue lies herein. The supply driver recommended we discover another couch and also have it shipped on April 29th along side our desk — MAY 29th? We've waited a month without any furniture within our condo and today he is stating its another month? We named the shop many times, were positioned on store each time, ultimately leading to the clear answer they have no idea why our bill might declare May 8th shipping which theres nothing they are able to do about this. We are able to possess the desk sent the 29th and come right into the shop again to locate another couch however they require his grandmother give reauthorize the trade of credit. The outcome is we informed them to please return the whole cost and overlook us actually visiting their shop again. But its extremely frustrating, since we've today existed per month 5 without furniture, waiting excitedly for the collection we'd previously selected and bought — and today we're back at block one — buying again and going right through the whole experience (that will be also uncomfortable because it is just a present from his grandmother, to possess to consult him to purchase anything again following the reimbursement opens on his charge card in 10 times).
Overall it had been terrible customer support, and also the man clearly done fee as he appeared to say something to help make the purchase, also barefaced lie about our shipping day and also the availibility of the furniture.
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