My wife and I spent $3000 at the Ashley store in Holland, OH (suburb of Toledo). We purchased a love seat, sofa, kitchen table and chairs and Sealy queen mattress set.
The only thing that came in as advertised and as purchased was the queen set, of course it is not made by Ashley.
When delivered the new table needed repairs by a technician. The repairs went fairly well. It is a butterfly expandable table which would not expand properly, but after repair it now works in an acceptable manner. Not great but we will live with it. The table is made in China (which we were not told at time of purchase) and is of a pretty rustic quality.
Originally we purchased a microfiber loveseat and sofa with two recliners in each. The foam in the seats broke down within two weeks to the point that you wondered if you would end up on the floor when you sat down.
The gap between the seats on the loveseat was measured at two and three quarters inch. You could easily look between the seats and see the floor and wall behind. The seats were sewed at such odd angles that they looked like they were put together by a boy scout with a hatchet. No amount of repair was going to solve this problem.
Plus there were other quality issues. Uneven cushions and footrests, top of the back seats were uneven to the point of over three inches. Nothing was matched or symmetrical.
We wanted a refund, but no deal, once Ashley has your money you have seen the last of it. So we decided to 'upgraded' to a leather loveseat and sofa. More money but not better quality.
I even went to the distribution centre when the new leather loveseat and sofa arrived to inspect both for my acceptance before delivery. Three items were discussed by myself and a technician and were agreed to be repaired before delivery.
These three 'issues' were not repaired.
The really big issue is the quality of foam in the seats of the loveseat and sofa. After only a month of use the foam has broken down to a point that one would think that both pieces were several years old. Again we feel like we are sinking to the floor when we sit down.
Other construction issues include particle board used in the furniture, cardboard used as the support in the armrests. This will cause the furniture to basically collapse in about a year.
The overall quality and workmanship of both pieces is poor to terrible and definitely are not of the quality represented on the showroom floor.
Due to the poor quality furniture and Ashley's refusal to refund any money (they will only give you store credit after charging you an twenty-five percent restocking fee) we will never enter an Ashley store again, we will recommend to anyone that will listen that they never consider purchasing any Ashley furniture.
In our opinion Ashley Furniture sells poor quality products, misrepresents the quality of what they sell on the showroom floor, do not inform you of the restocking fee until you try to have a problem resolved, will not refund any of your money and essentially operate a bait and switch store.
So after spending $3000 we were treated like dupes, someone to be conned, and basically told to stuff it.
I would never recommend Ashley furniture to anyone.
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