To begin with the store-manager chuckled at me after I told him I had been handicapped and had back issues and also the couch was damaging my back. He laughed uncontrollably. I purchased a sofa and loveseat 8 weeks before. The sofa has collapsed. The anti drop springs are beyond dropping. I had been informed from the support specialist Trent to contact the shop and examine it using the store-manager. I simply did that and also the outcome leaves me MAD. The store-manager chuckled and stated 'We never substitute furniture' How challenge anybody laugh in a client for getting shotty quality for their interest. I don't need an answer informing me I had been not able to be attained or didn't provide Roomstore an opportunity. I've been attempting to correct this because the evening the issue was observed. I've waited and waited and nothing has occurred. I'll will have to purchase a brand new sofa obviously from another shop to avoid creating anymore further harm to my back. I informed jim in the service-center (800#) I had been handicapped which was causing me bodily discomfort. Jim chuckled at me and stated 'that you don't seem also handicapped in my experience' Enough is sufficient. Purchase your furniture elsewhere. Save your self hassle misery Along With A FORTUNE and simply create a easy choice at this time to-go elsewhere. Roomstore furniture is crap but beyond that, the folks who work-there ARE TERRIBLE! Rude and beyond ridiculous. Just how can this organization remain in company managing people such as this? How? The store-manager believes that is amusing. He really laughed uncontrollably at me. Save your self some suffering PURCHASE ELSEWHERE
Also my same furniture can be purchased at another Space togo shop for around 200 bucks less. Atleast they just cost the crap cost. Roomstore requires crap furniture and places top end costs about it. You purchase from roomstore, you'll be scammed. That's the simply of it!
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