The corporation ought to be ashamed of itself.
We bought our room occur May.
The very first supply to us included a damaged headboard. They didn't alert me of the before furniture came and also the shipping guy asked me if we still needed it.
What?
No, we didn't PURCHASE faulty furniture, therefore we rejected it and required a brand new headboard.
The cabinet that people obtained had a large break within the base - just like a bit have been broken-off. A couple of days later, I came across the broken-off item in my own yard! Clearly among the shipping men smashed it down and in the place of informing me what occurred, he simply put the item in my own lawn. Ugh.
Also - we requested a "middle help club" and that I thought that it'd be steel. Therefore, when I viewed the shipping man take out a sizable panel and sort it onto the body, I questioned if which was our $50 service club. He said yes.
A couple of months later, they ultimately sent our fresh cabinet to displace the main one they SMASHED during shipping. I created the error of not completely examining it out and later I popped the doorway plus one of the gates wasn't actually connected! Additionally - the interior of the cabinet wasn't actually exactly the same end whilst the remainder of it.
Also - whenever we got our fresh mattress, the drawers about the base didn't actually complement, therefore we can not shut them without slamming them close.
Okay... Which means this could be solved, right? Simply send us fresh furniture since we taken care of FRESH furniture - not FAULTY furniture. But... They declined! They simply wished to "repair" anything - not change it. When I visited keep in touch with the Supervisor, he got SUPER confrontational... He actually stood up and got in my own experience and SCREAMED at me in his shop.
So - I called the headquarters. The girl was enjoyable - in the beginning. She stated she'd "look after the problem" and obtain back again to me in a couple of days. A couple of days approved and that I noticed nothing. I named her, quit her communications, attempted to obtain touching her for around per week. I eventually got touching her and her "melody" had totally transformed. She was RUDE and stated there is nothing they might do.
Therefore, today we're caught with $2500 value of poorly-made furniture that Hanks declined to complete something about.
DON'T SHOP AT HANKS. Yes, the shop seems good, but their furniture is CRAP as well as their customer support is a whole lot worse!
They certainly ought to be embarrassed of themselves!
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