I ordered a mirror to a dresser on May 21. It never arrived because apparently it was damaged in transit and UPS took it upon themselves to return it. So Target decided that they would "replace" it. That sounded innocent enough, however, Target has a policy that they will not allow store returns on "replacements."
The problem is that I never saw the item the first time, and if I had I would have been able to return it because it was not of a quality I had expected. However, that option was taken away from me with the way they handled it. What they should have done was refund my money on the first shipment, and then reordered.
I was going to take it back to the store because it came packaged in a box like Fort Knox, and had braces glued onto it that I would not be able to put back.
Target told me that my ONLY option for return would be to repackage it, and send it back. Mind you this is a big big package. I asked to talk to management. Management refused to talk to me, and just told the customer service clerk there was nothing they could do for me. I believe they were hoping that I wouldn't be able to send it back because it was a huge package and consumers don't have access to packaging to send things like this back. Oh, and they were going to charge me to send it back once I had it boxed.
So I had to try and put it back into a box that was torn and ripped. It was held in there with straps that I didn't have access to anymore. So it flopped around in the box.
I have spent thousands of dollars at Target, and Target.com.in fact, from Target.com I ordered about $1,500 worth of stuff in May alone. But I will never shop there again. They made the customer go above and beyond the call of duty just to get a refund on their crummy merchandise. I will tell everybody I know about the poor customer service at Target.
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