I bought two-set of bunkbeds in Nov at Haynes Furnture. These were really taking since many sales agents are throughout the revenue procedure but completely alter their support if you find an issue. On June 2 among my visitors rose in to the top garbage and also the bed collapsed. The bed-rail completely divided and also the mattress was beyond repair. This child might have been critically hurt. I visited Haynes to determine the things they might do. Their reaction was a large fat "nothing". The bedrooms had a-one year guarantee. I described these were in a beach-house therefore officially had just been employed for a few months (summer time of 2007). This is actually the first they've been applied this year. Do you consider that within the curiosity of great customer support and also the proven fact that they'd been hardly utilized they'd have attempted to assist me? They mounted the bedrooms and set them up. How can we all know they did not deploy them precisely? They explained to go up using the producer (NASA Production 866-801-2525). NASA was no support whatsoever. They explained to go up with Haynes given that they offered me the bedrooms plus they had a need to uphold their purchase.
So here I'm after investing $3,000 with faulty bedrooms. Sadly it'll have a lawyer to prosecute the produce for faulty product and Haynes for not placing the bedrooms up correctly.
Main point here... Never store haynes!!! They suck you set for the sale but that's it. They might care less when they provide you something which potentially may cause serious damage. Not their problem they say. Whatever happened to customer support? It went out the window below when the sale was made.
Shame in it!!!
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