We purchased in full a couch from Prestige Furniture in Mesquite on a Thursday with agreed intent to pick up on following Saturday. Employee assured us couch would be immediately wrapped and set in warehouse for us to pick up. When we arrived on Saturday, couch was STILL on sales floor being shown as for sale - with several rips. Employee further ripped couch trying to load it onto a floor cart, then disappeared. Manager called us liars, said we missed the rips and mocked my husband openly in front of other customers. When we pointed out that we were well within their 48 hour "Mind Change" policy and wished to have our money back manager refused to give a refund. After much arguing, manager finally agreed to send a refund check within 10 days but had to be all but forced to put this in writing. When he would not sign his name, he further argued with us that he did not have to give us our money back at all, initialled his name and slammed a business card in my husband's face.
It has now been almost one MONTH and still no refund - this company is a member of the better business bureau and will not return their calls after we have tried to resolve this. We are now taking legal action against this company to get our entire refund plus reimbursement for our wasted gas (we live over an hour away from this place) Avoid at all costs, this guy is a thief and a cheat! There is no reason to ever treat a customer with such rudeness and disrespect.
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